Md Jani, Noraniza, Mohd Hafiz Zakaria, Zulisman Maksom, and Md. Shariff M. Haniff. 2020. “Measuring Customer Engagement in Social Media: The Uncovered Practice of SMEs in Malaysia”. Journal of Advanced Computing Technology and Application (JACTA) 2 (2), 9-16. https://jacta.utem.edu.my/jacta/article/view/5230.